A Study on the Relationship between Customer Satisfaction and Employee Service Delivery at Sutera Sanctuary Lodges's Front Office Department at Kinabalu Park, Kundasang, Sabah, Malaysia ... : دراسة حول العلاقة بين رضا العملاء وتقديم خدمة الموظفين في إدارة المكتب الأمامي لنزل سوتيرا سانكتوري في كينابالو بارك، كونداسانغ، صباح، ماليزيا ...

The purpose of this study is focused on the customer service delivery by staff of front office department of Sutera Sanctuary Lodges, at Kinabalu Park, Kundasang, and Sabah, Malaysia. It will look into the attitude, skills and knowledge of the staff on customer service delivery and its effect on customer satisfaction. There are gaps that were identified from the findings; the front line staff has English language issues. The low rating for knowledge and skills in their work area are a concern. As a three (3) Orchid rated lodges operation the standard and quality should not be compromised. Ther... Mehr ...