Utilizing computational methods for analysing media framing of organizational crises: The ‘Datalek’ scandal during the COVID‐19 pandemic in the Netherlands

Abstract Media framing of organizational crises is an important factor to consider in crisis communication since it can shape stakeholders' perceptions of organizations and discussions in the public sphere. This takes place in complex media ecologies where public communication happens at a large scale, both in the news and on social media. Here, computational methods offer new venues for analysing media framing in flux throughout the crisis life cycle. Especially methods for automated content analysis can quickly and efficiently reveal what media frames emerge in a crisis context and how they... Mehr ...