Webcare across public and private social networking sites: How stakeholders and the Netherlands Red Cross adapt their messages to channel affordances and constraints
Previous research has focused on message characteristics of public webcare conversations. However, webcare conversations are increasingly held on private social networking sites. Little is known to what extent organizations and stakeholders adapt their messages to the affordances of these channels. Employing the uses and gratifications theory, this paper reports on a content analysis of webcare conversations (n = 423) between stakeholders and the Netherlands Red Cross on public and private social networking sites. The stakeholder motives and organizational communication style were analyzed. Th... Mehr ...
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Dokumenttyp: | Artikel |
Erscheinungsdatum: | 2022 |
Schlagwörter: | channel affordances / communication style / social networking sites / the Netherlands Red Cross / uses and gratifications theory / webcare / Experimental and Cognitive Psychology / Language and Linguistics / Communication / Developmental and Educational Psychology / Linguistics and Language |
Sprache: | Englisch |
Permalink: | https://search.fid-benelux.de/Record/base-29203320 |
Datenquelle: | BASE; Originalkatalog |
Powered By: | BASE |
Link(s) : | https://dspace.library.uu.nl/handle/1874/426367 |