Street-level bureaucrats in a catch-all bureaucracy

Since 2015 Dutch street-level bureaucrats have ample discretionary space to determine how to help clients. Simultaneously, resources were reduced. According to Zacka SLBs should avoid three pathological positions: indifference, caregiving, and enforcing. At the individual level SLBs supposedly accomplish that by a gymnastics of the self. We observed SLBs. They avoided the pathological positions by (1) reframing the reigning policy for clients (enforcing caringly) and (2) managing clients’ self-image, bolstering their confidence, or tempering their expectations (caring forcefully). SLBs practic... Mehr ...

Verfasser: Trappenburg, Margo
Kampen, Thomas
Tonkens, Evelien
Dokumenttyp: Artikel
Erscheinungsdatum: 2022
Schlagwörter: Zacka / catch-all bureaucracy / decentralization / street-level bureaucrats / the Netherlands / Sociology and Political Science / Public Administration / Marketing
Sprache: Englisch
Permalink: https://search.fid-benelux.de/Record/base-29203155
Datenquelle: BASE; Originalkatalog
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Link(s) : https://dspace.library.uu.nl/handle/1874/423599