From experimentation to public service delivery in social media. An analysis of institutionalization dynamics in Dutch local governments

Social media is being used by a large part of local administrations. As a highly disruptive adopted innovation, it is important to understand the process of institutionalization through empirical variables. This paper studies the Dutch case to analyze to what extent social media technologies have being institutionalized within major city councils in Netherlands. The study tries to answer the following research question: What is the level of institutionalization of social media in Dutch city councils with more than 50,000 inhabitants? Taking this into account, this work is based on two analytic... Mehr ...