The decision-making process for subsurface activities in the Netherlands has been unable to cope with the driving forces related to social acceptance in several recently proposed subsurface activities. We therefore investigated the possibility to include the triangle of social acceptance in the decision-making process. Our conceptual model relates the stakeholders, their goals and the driving forces to each other. We developed a framework, which describes the interaction between eleven design criteria for a Decision Support System (DSS). This framework will enable us to design a better, from a social acceptance perspective, DSS for subsurface activities in the Netherlands. Since the goals addressed in the decision-making process are very broad and the stakeholders are quite diverse, a single uniform DSS is not able to provide a satisfactory solution. We therefore suggest to design a DSS that is matched with each class of social acceptance.