The value of experts by experience in social domain supervision in the Netherlands: results from a ‘mystery guests’ project

Abstract Background User involvement and participation in the supervision of the quality of care is an important topic for many healthcare inspectorates. It offers regulators an additional view on quality, increases the legitimacy and accountability of the inspectorate, empowers users and enhancing the public’s trust in the inspectorate. To assess the accessibility of the local governmental social domain services the Joint Inspectorate Social Domain in the Netherlands worked together with people with intellectual disabilities performing as ‘mystery guests’ in an innovative project. This paper... Mehr ...