Quality of perinatal care services from the user's perspective: a Dutch study applies the World Health Organization's responsiveness concept

Background The concept of responsiveness was introduced by the World Health Organization (WHO) to address non-clinical aspects of service quality in an internationally comparable way. Responsiveness is defined as aspects of the way individuals are treated and the environment in which they are treated during health system interactions. The aim of this study is to assess responsiveness outcomes, their importance and factors influencing responsiveness outcomes during the antenatal and delivery phases of perinatal care. Method The Responsiveness in Perinatal and Obstetric Health Care Questionnaire... Mehr ...