Retention and Employee Engagement of Generation Z in the Dutch Hospitality Industry

Employee retention and engagement have become one of the most important issues for hospitality industry in most of the western countries as the industry is known for its high turnover and younger generations are characterized as disloyal. Organizations have recognized the need for more and deeper insights in engagement and retention for future practices. This thesis has been written to study and better understand the conceptions of HR professionals and experiences and expectations of graduate hotel school students on engagement and retention in the Dutch hospitality industry. The main objectiv... Mehr ...