The role of autonomy and competence in retaining Dutch hotel staff post-COVID-19

This article explores potential changes in employee motivation for retention in the Dutch hotel industry after the COVID-19 pandemic, applying the self-determination theory to examine autonomy and competence. An online survey was designed and applied to 298 Dutch hotel staff members, assessing variables such as (1) volition, (2) perceived locus of causation (PLC), (3) perceived choice, (4) perceived competence, (5) optimal challenge and (6) experience of success. Staff were categorised into two groups — managerial and non-managerial workers — taking into account their distinct job responsibili... Mehr ...