We increasingly live in a digital society. We use digital technologies in order to learn, to work, to communicate, to consume and to socialize. Covid-19 has dramatically intensified this process. Teams and Zoom meetings have steadily become the norm. Part-time teleworking has become broadly accepted. The online market sector has exploded. From online banking services to Covid Safe Certificates, many administrative tasks and documents, have increasingly moved online. Both governments and companies have shifted to a digital-first or even digital-only philosophy in service design and delivery (Agostino, Arnaboldi & Lema, 2021). In this new reality, being digitally excluded largely means being socially, administratively, and economically excluded (Brotcorne, Faure, Vendramin, Dedonder & Mariën, 2021). Yet many people still do not have access to the digital world or lack the skills and competencies to navigate the many online platforms and service offerings (Asmar, Van Audenhove & Mariën, 2020). Social actors representing vulnerable groups in society, such as people in poverty, the elderly, people with disabilities, request to treat the right to access (and use) of the Internet as a basic human right. Therefore, this study focuses on how we make sure that all citizens get access to digital technology and are able to use digital services to their own benefit so that no one is left behind.