La médiation interculturelle en milieu hospitalier en Belgique : une recherche de reconnaissance

International audience ; Our paper focuses on the relationship between the diversity of staff and the diversity of users in the hospital environment. We will show the strength of the diversity of staff for customers and beneficiaries, from the experience of a public hospital in Belgium, confronted with the cultural diversity of its audience.The diversity of patients, in languages but also in culture, poses significant problems in providing diagnoses and accompanying patients throughout the illness and the care process. Proposing intercultural mediators is part of the quest for greater efficien... Mehr ...