“Who can I blame and what can I do?”: making sense of psychological contract evaluations between Belgian and Chinese employees

Abstract This study explores cultural differences in the sensemaking process of employees following psychological contract evaluations. Data from 20 Belgian and 21 Chinese employees were collected using qualitative methods. An analysis of 94 critical incidents relayed by the employees reveals the attributional, emotional, and behavioral reactions that are triggered by psychological contract under-, exact-, and over-fulfillment. Our findings suggest that supervisors were seen as directly responsible for most of the employees’ psychological contract evaluations. Emotional responses are more comp... Mehr ...

Verfasser: Du, Jiahong
Vantilborgh, Tim
Dokumenttyp: Artikel
Erscheinungsdatum: 2021
Reihe/Periodikum: Frontiers of Business Research in China ; volume 15, issue 1 ; ISSN 1673-7326 1673-7431
Verlag/Hrsg.: Springer Science and Business Media LLC
Sprache: Englisch
Permalink: https://search.fid-benelux.de/Record/base-28871909
Datenquelle: BASE; Originalkatalog
Powered By: BASE
Link(s) : http://dx.doi.org/10.1186/s11782-021-00105-w

Abstract This study explores cultural differences in the sensemaking process of employees following psychological contract evaluations. Data from 20 Belgian and 21 Chinese employees were collected using qualitative methods. An analysis of 94 critical incidents relayed by the employees reveals the attributional, emotional, and behavioral reactions that are triggered by psychological contract under-, exact-, and over-fulfillment. Our findings suggest that supervisors were seen as directly responsible for most of the employees’ psychological contract evaluations. Emotional responses are more complex in the process of attributing responsibility. Behavioral actions are subsequently used to deal with three types of psychological contract evaluations. A number of subtle differences are found between the Belgian and Chinese employees. The results highlight the unfolding and dynamic nature of the psychological contract in cultural comparisons.