Citizens in the Smart City: What is Actually Happening? An In-Depth Case Study from Utrecht, the Netherlands

While the role of citizens in smart cities is hotly debated, there is a dearth of empirical research on the subject. This in-depth study of a European city, selected for its typical smart city ambitions, explores the roles that citizens actually play in smart city projects. The study examines twelve initiatives in the City of Utrecht (NL) using a framework that differentiates between types of citizen participation. The findings show that technology-enabled citizen participation in Utrecht is highly diverse and embraces all types of participation rather than simply taking the form of either ‘’c... Mehr ...