Politicians' use of performance information in Flemish municipalities

This research explores the status of performance information in a local political setting. Politicians have a different perspective on performance information than the one implied in the New Public Management (NPM) model. Political and economic rationality generate divergent objectives. Therefore, we notice a discrepancy between the intended and the actual use of performance information. The gap between rhetorics and actions is so wide as to provoke scepticism or –according to taste- cynicism (Pollitt & Bouckaert). This dissertation attempts to answer the question of how performance inform... Mehr ...