Impala 1991-2011 : 20 years of ILL in Belgium

Abstract: Purpose The purpose of this paper is to describe the development of interlending and document supply in Belgium particularly in relation to Impala, a system for facilitating the service. Design/methodology/approach The history of Belgium, its libraries and interlending and document supply is described. Findings The paper finds that Impala has been an outstanding success in facilitating a fast and cost-effective service with a high satisfaction rate. Originality/value The paper is of importance to all librarians who are interested in nationwide resource-sharing schemes.