Understanding challenges and pitfalls in the service delivery to newly arrived immigrants

While Chapter 4 gives a clear view on how service delivery to newcomer beneficiaries at the Public Centres of Social Welfare is organised, it is important to reflect on some specific challenges and pitfalls of providing services to this specific population. In a first paragraph, a number of general challenges of service provision within the PCSWs are considered. The willingness and ability of street-level bureaucrats to act in a certain way towards newcomers is partly determined by the general context in which they operate, a context that is characterised by a high workload, time pressure, an... Mehr ...