This case study features Maaike de Jong, Scientific Community Manager for the Netherlands eScience Center. It is part of an ongoing collection created by the Center for Scientific Collaboration and Community Engagement. It is part of our research into the nature of community manager roles and how they vary across the STEM ecosystem. You can find out more about the project, and view additional case studies in the collection, on our website. To find the case studies on Zenodo, click here. About CSCCE The Center for Scientific Collaboration and Community Engagement (CSCCE) champions the importance of human infrastructure for effective collaboration in STEM. We provide training and support for the people who make scientific collaborations succeed at scale - and we also research the impact of these emerging roles. Find out more about us on our website: CSCCE.org.