IT-supported skill-mix change and standardisation in integrated eyecare: lessons from two screening projects in The Netherlands
Introduction: Information Technology (IT) has the potential to significantly support skill-mix change and, thereby, to improve the efficiency and effectiveness of integrated care. Theory and methods: IT and skill-mix change share an important precondition: the standardisation of work processes. Standardisation plays a crucial role in IT-supported skill-mix change. It is not a matter of more or less standardisation than in the ‘old’ situation, but about creating an optimal fit. We used qualitative data from our evaluation of two integrated-care projects in Dutch eyecare to identify domains wher... Mehr ...
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Dokumenttyp: | Artikel |
Erscheinungsdatum: | 2007 |
Verlag/Hrsg.: |
Ubiquity Press
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Schlagwörter: | skill-mix / information technology / standardisation / integrated care / eyecare |
Sprache: | Englisch |
Permalink: | https://search.fid-benelux.de/Record/base-27587772 |
Datenquelle: | BASE; Originalkatalog |
Powered By: | BASE |
Link(s) : | https://account.ijic.org/index.php/up-j-ijic/article/view/URN%3ANBN%3ANL%3AUI%3A10-1-100431 |
Introduction: Information Technology (IT) has the potential to significantly support skill-mix change and, thereby, to improve the efficiency and effectiveness of integrated care. Theory and methods: IT and skill-mix change share an important precondition: the standardisation of work processes. Standardisation plays a crucial role in IT-supported skill-mix change. It is not a matter of more or less standardisation than in the ‘old’ situation, but about creating an optimal fit. We used qualitative data from our evaluation of two integrated-care projects in Dutch eyecare to identify domains where this fit is important. Results: While standardisation was needed to delegate screening tasks from physicians to non-physicians, and to assure the quality of the integrated-care process as a whole, tensions arose in three domains: the performance of clinical tasks, the documentation, and the communication between professionals. Unfunctional standardisation led to dissatisfaction and distrust between the professionals involved in screening. Discussion and conclusion: Although the integration seems promising, much work is needed to ensure a synergistic relationship between skill-mix change and IT. Developing IT-supported skill-mix change by means of standardisation is a matter of tailoring standardisation to fit the situation at hand, while dealing with the local constraints of available technology and organisational context.