Representative voice in different organizational contexts: : A study of 40 departments of a Dutch child-care organization

Representative voice’ can be defined as actions in which one or more speakers represent others when speaking up about a problem at the workplace or making a suggestion. The purpose of this paper is to introduce the concept of representative voice, assess the frequency of its occurrence and examine department characteristics associated with its frequency. We present a theoretical framework and develop and test hypotheses about the effects of characteristics of the departmental context on the frequency of representative voice. Our focus is on organizational design features, i.e. characteristics... Mehr ...