A Pragmatic Framework of E-Governance Evaluation. Application and assessment of an e-governance evaluation framework in three Dutch public bodies
The thesis focuses on presenting a pragmatic approach for e-governance evaluation by constructing a methodology built over two streams of literature i.e., e-governance and evaluation. Since the available literature on e-governance evaluation mostly examines approaches from a strictly e-governance perspective, the designed approach investigates the use of exploiting both streams of literature in designing an e-governance evaluation framework. The fundamental concepts from both streams of literature mutually contribute to build an e-governance evaluation framework. For example, e-government deve... Mehr ...
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Dokumenttyp: | Dissertation |
Erscheinungsdatum: | 2015 |
Verlag/Hrsg.: |
Utrecht University
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Schlagwörter: | E-governance evaluation / learning / Websites accessibility / test cases / WCAG / internal evaluation / citizens perspective |
Sprache: | Englisch |
Permalink: | https://search.fid-benelux.de/Record/base-27455680 |
Datenquelle: | BASE; Originalkatalog |
Powered By: | BASE |
Link(s) : | https://dspace.library.uu.nl/handle/1874/313164 |
The thesis focuses on presenting a pragmatic approach for e-governance evaluation by constructing a methodology built over two streams of literature i.e., e-governance and evaluation. Since the available literature on e-governance evaluation mostly examines approaches from a strictly e-governance perspective, the designed approach investigates the use of exploiting both streams of literature in designing an e-governance evaluation framework. The fundamental concepts from both streams of literature mutually contribute to build an e-governance evaluation framework. For example, e-government development models, e-governance dimensions, delivery models and e-governance evaluation modes are extracted from e-governance streams while evaluation processes and evaluation methods and techniques are adopted from the evaluation stream. An e-governance evaluation process, spanning over five phases: pre-evaluation development, manipulation, action, and outcome utilization, is presented. The use of evaluation-related literature in an e-governance evaluation framework enables a result-oriented and pragmatic approach. The additional outcome utilization phase in the e-governance evaluation process ensures that evaluation outcomes trigger the organizational learning process within government bodies and not dispensed for merely benchmarking.