Data_Sheet_1_“Expecting the unexpected?” Uncovering role expectation differences in a Dutch hospital.docx

The aim of this study was to empirically investigate differences in role expectations, among the stakeholders involved, about the devolved personnel management role of front-line managers (FLMs). In particular, we researched the role expectation differences between FLMs, their middle managers, and Human Resource (HR) practitioners. In total, nineteen semi-structured interviews have been conducted involving eleven FLMs, eight middle managers, and two HR practitioners working at the same Dutch hospital. Most discovered role expectation differences were related to how FLMs should execute their HR... Mehr ...

Verfasser: Milan Wolffgramm
Joost Bücker
Beatrice Van der Heijden
Dokumenttyp: Dataset
Erscheinungsdatum: 2022
Schlagwörter: Applied Psychology / Clinical Psychology / Developmental and Educational Psychology / Neuroscience and Physiological Psychology / Organizational Behavioral Psychology / Personality / Social and Criminal Psychology / Gender Psychology / Health / Clinical and Counselling Psychology / Industrial and Organisational Psychology / Psychology not elsewhere classified / Psychology and Cognitive Sciences not elsewhere classified / devolution / human resource management / front-line managers / healthcare management / qualitative research / role theory / role expectations / role stress
Sprache: unknown
Permalink: https://search.fid-benelux.de/Record/base-27410175
Datenquelle: BASE; Originalkatalog
Powered By: BASE
Link(s) : https://doi.org/10.3389/fpsyg.2022.951359.s001

The aim of this study was to empirically investigate differences in role expectations, among the stakeholders involved, about the devolved personnel management role of front-line managers (FLMs). In particular, we researched the role expectation differences between FLMs, their middle managers, and Human Resource (HR) practitioners. In total, nineteen semi-structured interviews have been conducted involving eleven FLMs, eight middle managers, and two HR practitioners working at the same Dutch hospital. Most discovered role expectation differences were related to how FLMs should execute their HR tasks (i.e., process ambiguity). FLMs were often uncertain if their role enactment met those of their middle managers and/or HR practitioners, herewith indicating role stress. Our findings underline the importance of paying attention to role expectations’ differences in aligning components of the HRM-performance relationship. Future research could include the role expectations of other important stakeholders, such as: subordinates and top management. The outcomes of this empirical work are translated into four interventions to diminish FLMs’ role stress.