Dutch banking culture six years after the fall of ABN AMRO bank
This article presents the results of a survey among more than six hundred bankers in the Netherlands about banking culture. It addresses the question why trust in banks remains so low (45% of clients trust banks in the Netherlands). The key findings indicate that the problem is not so much immoral bankers or a few rotten apples but rather the dominance of a competitive banking culture. The findings suggest that clients’ trust may be regained when banks leave behind their focus on performance targets, financial incentives, and behavioral regulation and move instead to a caring culture with a fo... Mehr ...
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Dokumenttyp: | Artikel |
Erscheinungsdatum: | 2017 |
Reihe/Periodikum: | Panoeconomicus, Vol 64, Iss 2, Pp 245-253 (2017) |
Verlag/Hrsg.: |
Economists' Association of Vojvodina
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Schlagwörter: | banking culture / The Netherlands / trust / ethics / performance targets / Economic theory. Demography / HB1-3840 |
Sprache: | Englisch Französisch |
Permalink: | https://search.fid-benelux.de/Record/base-27407809 |
Datenquelle: | BASE; Originalkatalog |
Powered By: | BASE |
Link(s) : | https://doi.org/10.2298/PAN1702245S |
This article presents the results of a survey among more than six hundred bankers in the Netherlands about banking culture. It addresses the question why trust in banks remains so low (45% of clients trust banks in the Netherlands). The key findings indicate that the problem is not so much immoral bankers or a few rotten apples but rather the dominance of a competitive banking culture. The findings suggest that clients’ trust may be regained when banks leave behind their focus on performance targets, financial incentives, and behavioral regulation and move instead to a caring culture with a focus on relationships and open discussion of ethical dilemma’s.