'Speaking up, being heard: an exploratory study on how emergent voice behavior of auxiliary nurses is received and responded to by colleagues and supervisors'

Due to the types of care they deliver, Dutch auxiliary nurses presumably spend more time in a client’s home than other care professionals. Consequently, auxiliary nurses play a vital role in furthering coordination and cooperation between clients and their informal caregivers and other auxiliary and registered nurses, which is important in light of recent changes in the Dutch home care sector. For long, however, auxiliary nurses have not been in a position where they could effectively convey their interests or express their professions’ worth, nor were they invited to do so (Poortvliet & L... Mehr ...

Verfasser: Karin Kee
Marieke van Wieringen
Bianca Beersma
Dokumenttyp: Artikel
Erscheinungsdatum: 2019
Reihe/Periodikum: International Journal of Integrated Care, Vol 19, Iss 4 (2019)
Verlag/Hrsg.: Ubiquity Press
Schlagwörter: auxiliary nurses / emergent employee voice / voice recipients / Dutch home care sector / qualitative research / Medicine (General) / R5-920
Sprache: Englisch
Permalink: https://search.fid-benelux.de/Record/base-27407198
Datenquelle: BASE; Originalkatalog
Powered By: BASE
Link(s) : https://doi.org/10.5334/ijic.s3286

Due to the types of care they deliver, Dutch auxiliary nurses presumably spend more time in a client’s home than other care professionals. Consequently, auxiliary nurses play a vital role in furthering coordination and cooperation between clients and their informal caregivers and other auxiliary and registered nurses, which is important in light of recent changes in the Dutch home care sector. For long, however, auxiliary nurses have not been in a position where they could effectively convey their interests or express their professions’ worth, nor were they invited to do so (Poortvliet & Lameris, 2016). Yet, the realization has grown that it is important that the role and voice of auxiliary nurses are recognized within care organizations as well as in the organization of the caregiving process. In fact, the Dutch Association for Registered and Auxiliary Nurses launched a development trajectory which aimed to support fourteen auxiliary nurses in the development of skills that should enable them to speak up and raise ideas, concerns, and suggestions for improvement or change within the organization, their team and caregiving more broadly. In the literature, such behavior has been defined as employee voice(Morrison, 2011). However, past research has not considered how employee voice emerges in a traditionally ‘’silent group’’, such as the professional group of auxiliary nurses, and how this type of emergent voice behavior is received and responded to. Therefore, we explore which characteristics of emergent voice behavior are integral to how it is received and responded to by referent audiences. Based on in-depth interviews with the fourteen participants, their colleagues and supervisors, in which experiences regarding the emergent voice behavior of the participants were discussed, our preliminary analysis reveals that participants who engaged in positive, promotive voice behavior were able to inspire their colleagues and supervisors with their emergent voice. What furthermore characterized these participants ...