COVID-19 telephone contact tracing in Flanders as a “contested” new genre of conversation: Discrepancies between interactional practice and media image

During the COVID-19 pandemic in Belgium, most COVID-19-related information was communicated to the public through mainstream media such as newspaper outlets, television, and radio. These media had substantial influence over which information was (widely) distributed and how this information was framed, subsequently shaping citizens' interpretations of matters concerning the pandemic. This chapter considers one of the government's endeavors to contain the pandemic: COVID-19 telephone contact tracing. Specifically, we compare the image of such telephone contact tracing generated by the media wit... Mehr ...