Including citizens in institutional reviews: expectations and experiences from the Dutch Healthcare Inspectorate

Abstract Background Recent changes in the structure and policy context of Dutch health care have placed the issue of citizen participation high on the agenda of the Dutch Healthcare Inspectorate ( IGZ ), which conducts quality and safety reviews in medical practices and health‐care institutions. With a few exceptions, the potential role that citizens can play in the regulation of health‐care institutions is overlooked in research on patient/citizen participation in health care. Objective This research addressed the following question: What are the (political) expectations for increasing citize... Mehr ...