Smart mobility innovation policy as boundary work: identifying the challenges of user involvement

In 2013 the Dutch Minister for Infrastructure and Water Management initiated a policy programme that aimed to develop a transition towards smart mobility. A Roadmap was developed to support the policy innovation programme because previous initiatives have failed due to the lack of a strategic document. The Roadmap’s first transition pathway (policy goal) called for a development of a user-centric smart mobility. We analysed how this policy goal has been enacted. We conducted 32 semi-structured interviews with relevant smart mobility practitioners, which we have analysed through our theoretical... Mehr ...