Application of process mining in healthcare : a case study in a Dutch hospital

To gain competitive advantage, hospitals try to streamline their processes. In order to do so, it is essential to have an accurate view of the "careflows" under consideration. In this paper, we apply process mining techniques to obtain meaningful knowledge about these flows, e.g., to discover typical paths followed by particular groups of patients. This is a non-trivial task given the dynamic nature of healthcare processes. The paper demonstrates the applicability of process mining using a real case of a gynecological oncology process in a Dutch hospital. Using a variety of process mining tech... Mehr ...