The feasibility of teleconsultations in unplanned primary care: an intervention study in Belgium, 2021

Abstract Introduction Since 2000, an increasing misuse of emergency services in Belgium was noticed. In 2015, a multidisciplinary task-force designed a triage system. Trained operators and integrated triage protocols were installed in a call center for life-threatening and non-life-threatening care needs. Teleconsultations by telephone find their way to planned care and are well studied in this context. Also unplanned care might benefit from telephone-consultations. Method This intervention study investigated the feasibility of teleconsultations in unplanned care according to medical doctors.... Mehr ...