Desarrollo de una herramienta para la asignación de turnos de trabajo de los días sábados y festivos en el área Customer Experience de la empresa Mercado Libre Colombia Ltda. ; Development of a tool for assigning work shifts on Saturdays and holidays in the Customer Experience area of the company Mercado Libre Colombia LTDA

In the present project the knowledge acquired in the course of the industrial engineering degree were integrated to carry out a computational tool in order to facilitate the assignment and visualization of the work shifts for Saturdays and holidays of the representatives on duty tomorrow and intermediate shifts, of the company MercadoLibre Colombia LTDA. For this, there are four chapters in which a diagnosis was started where the different levels of the organizational environment are analyzed, this mainly consists of global issues of e-commerce and shift allocation. For the second chapter, the... Mehr ...