Business-oriented process improvement: practices and experiences at Thales Naval The Netherlands (TNNL)

Over the last decade many organizations are increasingly concerned with the improvement of their hardware/software development processes. The Capability Maturity Model and ISO9001 are well-known approaches that are applied in these initiatives. However, one of the major bottlenecks to the success of process improvement is the lack of business goal orientation. Additionally, business-oriented improvement approaches often show a lack of process orientation. This paper reports on a process improvement initiative at Thales Naval Netherlands that attempts to combine the best of both worlds, i.e. pr... Mehr ...