Cross-sectional research conducted in the Netherlands to identify relationships among the actual level of patient-centred care, the care gap (ideal vs actual care delivery) and satisfaction with care

Objective This study aimed to identify relationships among the actual level of patient-centred care (PCC), the care gap (ideal level of PCC vs actual care delivery) and satisfaction with care. Design This study was a cross-sectional survey. Setting This study was conducted at two locations of a Dutch hospital (Nieuwegein and Leidsche Rijn Utrecht). Participants Patients visiting the outpatient clinics for heart failure, chronic obstructive pulmonary disease (COPD) and cancer in March–May 2017 were asked to fill in a questionnaire. Inclusion criteria were diagnosis with COPD, heart failure or c... Mehr ...