A core questionnaire for the assessment of patient satisfaction in academic hospitals in The Netherlands: development and first results in a nationwide study

Background Patient satisfaction is one of the relevant indicators of quality of care; however, measuring patient satisfaction had been criticised. A major criticism is that many instruments are not reliable and/or valid. The instruments should have enough discriminative power for benchmarking of the results. Objective To develop a “core questionnaire for the assessment of patient satisfaction in academic hospitals” (COPS) that is reliable and appropriate for benchmarking patient satisfaction results. Research design The development of COPS, the testing of its psychometric quality and its use i... Mehr ...