Patient satisfaction with large-scale out-of-hours primary health care in The Netherlands: development of a postal questionnaire

Background. Since the turn of the millennium, out-of-hours primary health care in The Netherlands has faced a substantial change from small locum groups towards large GP cooperatives. Improving the quality of care requires evaluation of patient satisfaction. Objective. To develop a reliable postal questionnaire for wide-scale use by patients contacting their out-of-hours GP cooperative and to present the results of a national survey. Methods. Literature review and interviews with both patients and health carers were carried out to identify issues of potential relevance, followed by two postal... Mehr ...