Quality Management in Social Work in the Netherlands: Principles and Approach

The development of social work quality management in the Netherlands is presented in the article. There are two parts of the article. The development of social work quality conception and policy is described in the first part of the article. Prior to 1970 the paternalistic approach was dominant in the field of social care quality – the legitimacy of organization was dependent on the standards and rules managed by the authorities. Later due to the increasing complexity and the specialization in the care sector , the idea of a self-governing system emerged and was supported by the actors of soci... Mehr ...