Over rituelen en routines in opening en afsluiting van service encounters in toerismekantoren in Nederland en Vlaanderen. Een cross-culturele analyse

Abstract: This paper brings a cross-cultural analysis of opening and closing rituals and routines in Dutch and Flemish tourist offices, from a Politeness Theory perspective. On the basis of a corpus of 200 interactions it reveals, apart from some general comparable tendencies, quite different communicative habits in both neighbouring regions. The differences point in the direction of more formal institutional interactions in the Flemish tourist offices in comparison with the Dutch interactions. More specifically, Dutch interactions appear to be less formal, show a higher level of freedom with... Mehr ...