Why do companies choose to be ISO 9000 certified and what is the relationship between certification and innovation? An empirical analysis for Luxembourg ; Perché le aziende scelgono di essere certificate ISO 9000? Qual è il rapporto tra ISO 9000 e l'innovazione? una analisi empirica per il Lussemburgo

2010/2011 ; Quality is one important characteristic of products and services, but customers can find some difficulties in evaluating it. If information is not uniformly distributed (e.g. sellers have more information than buyers), trade can be difficult (Akerlof 1970). Certification, defined as the assurance that certain requirements are respected, is a possible mechanism to mitigate the asymmetric information. A typical example of certification is the university degree that assures of the fulfillment of academic requirements. This thesis focuses on the ISO 9000 certification, which assures th... Mehr ...