Assessing public transport loyalty in a car-dominated society: The case of Luxembourg

Public transport (PT) systems face the challenge of retaining users and preventing a shift towards individual transport modes. While satisfaction is recognized as a key factor in user loyalty, there is a need to understand the specific PT attributes that contribute to passenger satisfaction and foster loyalty. This study aims to assess the impact of PT service attributes on user loyalty, controlling for socio-demographic characteristics. Data from an online survey conducted in the Grand Duchy of Luxembourg, a country with high car dependency, were analysed using logistic regression models. The... Mehr ...