An empirical study of how the Dutch healthcare regulator first formulates the concept of trust and then puts it into practice

Background: Responsive regulation assumes that the parties being regulated are trustworthy and motivated by social responsibility. This assumes that regulation based upon trust will improve the regulated organization more effectively than other regulation models. The purpose of our qualitative study was to unravel the most important elements of trust in the inspectee which can support the inspector’s work and to develop a model and a framework of trust that can be used by the inspectors to legitimize their trust in the inspectee. Methods: We conducted an empirical study on trust regarding the... Mehr ...