Social Media and the New Organization of Government Communications An Empirical Analysis of Twitter Usage by the Dutch Police

Do social media de-bureaucratize the organization of government communications? Key features of the bureaucratic ideal-type are centralized and formalized external communications and disconnection of internal and external communications. Some authors argue that this organizational model is being replaced by a less bureaucratic model that better fits the communication demands of the information society. To explore this argument empirically, the use of twitter by Dutch police departments is investigated through an analysis of 982 accounts and 22 interviews. The empirical analysis shows that most... Mehr ...