Performance measurement in the Dutch prison system. Methodological guidance for public sector performance assessment

This study provided an overview of the tasks that Dutch prisons have to perform. At many points laws and regulations clarify the tasks for which prisons are deemed responsible, although there is a lack of clarity at some points. Once a clear overview of the tasks can be provided, performance can get measured comprehensively. Performance indicators may then give a balanced view of the efforts made to achieve the organizational mission. When a set of performance indicators reflects (all elements of) the mission, the chance of perverse effects (like tunnel vision) may be smaller. That is importan... Mehr ...