A Critique of Utilitarian Trust: The Case of the Dutch Insurance Sector
Abstract The organizational trust literature relies strongly on the notion of trust and trustworthiness as a calculative cause-and-effect relationship aimed at assessing the advantages and disadvantages between two actors. This utilitarian notion of trust has been critiqued by studies that highlight construct inconsistencies related to utilitarian trust, which, it is argued, is deficient, incomplete and misleading. Our empirical study of the Dutch insurance sector identifies and categorizes three process inconsistencies that help to explain why the calculation of trust in a utilitarian sense i... Mehr ...
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Dokumenttyp: | Artikel |
Erscheinungsdatum: | 2022 |
Reihe/Periodikum: | Journal of Business Ethics ; volume 183, issue 4, page 1011-1028 ; ISSN 0167-4544 1573-0697 |
Verlag/Hrsg.: |
Springer Science and Business Media LLC
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Schlagwörter: | Law / Economics and Econometrics / Arts and Humanities (miscellaneous) / General Business / Management and Accounting / Business and International Management |
Sprache: | Englisch |
Permalink: | https://search.fid-benelux.de/Record/base-26677463 |
Datenquelle: | BASE; Originalkatalog |
Powered By: | BASE |
Link(s) : | http://dx.doi.org/10.1007/s10551-022-05040-1 |