IN DIGITALIZATION WE TRUST ? : An exploration of the impact of digitalization on the trustworthiness of the leader in Dutch start-ups from the perspective of managers and employees

This thesis examines what impact digitalization can have on the trustworthiness of the leader through the lens of managers and employees in Dutch start-ups. The study explores the intersection set of trust, leadership and digitalization. As there was no prior research on the research issue at hand, a model that incorporated a process of trust and its interaction with digitalization has been constructed by the authors. The model relied on previous research on models of the trust process and characteristics of digitalization in the light of leadership. First a theoretical framework is built thro... Mehr ...