Communication between Dutch community nurses and general practitioners lacks structure: An explorative mixed methods study

Background Community nurses and general practitioners evaluate their patient-related communication to be poor. However, their actual communication has hardly been investigated and specific strategies for improvement are unclear. Objectives To explore actual community nurse-general practitioner communication in primary care and gain insights into communication style, and conversation structure and their determinants. Methods A mixed-methods design was applied. Telephone conversations between community nurses and general practitioners in the Netherlands were recorded and transcribed verbatim. We... Mehr ...