The importance of internal communication in organizational change: Case study of the structural change in a Belgian government agency

Internal communication is an essential element to create willingness to change in organizations (Elving 2005a, 2005b; Clampitt et al. 2000; Armenakis et al. 2007). In this paper, we present the results of a mixed method research assessing change communication in a Belgian governmental institution which recently implemented a change in its organizational structure. Our approach to the data was twofold. The descriptive, quantitative first part of the research relies on a survey of 718 staff members involved in the change. The survey consists of 30 questions assessing the internal communication a... Mehr ...