Organisation in crisis: Exploring the intensification of digital communication tools by hospital staff in a Belgian general hospital during the Covid-19 pandemic

peer reviewed ; The complex and unprecedented circumstances caused by the COVID-19 pandemic restructured communication practices in hospitals, since the customary communication practices and channels were either inadequate or not possible to utilise. This is noticeable in the intensification of digital communication tools. The aim of this paper is to assess how communication tools and practices evolved in a Belgian general hospital during a crisis, and specifically how digital communication tools shaped the organising processes. Both quantitative and qualitative data was collected through a qu... Mehr ...