Voorspelt kwaliteitszorg de prestaties van instellingen voor voortgezet onderwijs?

Much empirical research has demonstrated correlations between Total Quality Management and performance, usually within companies. This article focuses on schools for secondary education in the Netherlands. It researched whether the assessment of their quality management systems by the Inspectorate of Education can predict future financial and operational (educational) performance. This led to the following conclusions. The present method of assessment of the inspectorate covers only three of six relevant dimensions of an assessment model like the Baldrige Criteria for Performance Excellence Fr... Mehr ...