Call centre rewards 2001 - Greater use of bonus schemes to incentivise performance, large pay rises in some occupations and evidence of a link between high staff turnover and above-trend pay awards are three of the key findings to emerge from the first joint IRS-Call Centre Association study of sector rewards. The survey - now one of the largest of its kind in the UK, drawing responses from 331 call centres nationwide - provides valuable benchmarking information, detailing the latest salary rates and pay awards for a wide range of job functions in named call centre operations.