Going to work on an Egg - Internet and phone bank Egg has avoided the high turnover and absence rates associated with some call centres by paying close attention to staff comfort and welfare when designing its new data processing and customer care centre at Derby. The services provided at the site include free on-site reiki massage, creative rest areas, ergonomic equipment and safety training . This article describes how a shed on reclaimed railway yards near Derby city centre was transformed into a state-of-the-art work environment, where real account is taken of employee health and werbeing concerns.