506 - THE TWICE-MONTHLY BULLETIN FOR PAY AND BENEFITS SPECIALISTS - Benchmarking call centre rewards - The second part of our latest study of call centre rewards reveals that nearly two-thirds of employers offer incentives, in cash or in kind, to stimulate and reward individual, team and-or whole-centre performance. Based on survey responses from 82 call centre organisations, supplemented with a series of mini case studies, we examine the main types of bonus in operation, how they are administered in practice, and their value to employees. Part one of our study detailed salary rates, hours and leave arrangements for a range of typical call centre occupations (Pay and Benefits Bulletin 504).